Who we are

This website, elysiumavenueapartment.com, is run by Elysium Avenue Apartments, which offers furnished serviced apartments at Elysium Tower, Opposite Centaurus Mall, Islamabad. In this policy, “we”, “us” and “our” mean Elysium Avenue Apartments.

If you have any question about your information, contact us at elysiumapartments578@gmail.com or call 0301 5508888.

Information we collect

We only collect the information you choose to share with us, when you:

• Message us on WhatsApp, call us, or email us
• Use the booking request form on our Contact page
• Book and stay at one of our apartments

This can include your name, phone number, email address, travel dates, number of guests, and any message you send us. When you check in, we may ask for a copy of your CNIC or passport, as required by local law for guest registration.

Our booking request form

The booking form on our Contact page does not store your details on this website. When you tap “Send on WhatsApp”, your details are placed into a WhatsApp message, which you can review before sending. Once sent, the message is handled by WhatsApp and reaches us like any other WhatsApp message.

How we use your information

• To reply to your questions and share rates and availability
• To confirm and manage your booking and your stay
• To share check-in details and directions
• To register guests as required by law
• To keep our apartments and guests safe and secure

We do not sell, rent or trade your personal information to anyone.

Who we share it with

We only share your information when it is needed to provide your stay or when the law requires it, for example:

• Local authorities, when guest registration or a legal request requires it
• Booking platforms such as Booking.com or Airbnb, if you booked through them. Their own privacy policies also apply to those bookings.

Third-party services on this website

This website uses a few outside services, which may collect basic technical information such as your IP address or device type:

• WhatsApp, when you tap a WhatsApp button
• Google Maps, on our Location page
• Google Fonts, to display our website text
• Hostinger, our website hosting provider

Each of these services has its own privacy policy, which explains how it handles your information.

Cookies

Our website may use basic cookies that are needed for it to work properly. Services such as Google Maps may also set their own cookies. You can block or delete cookies in your browser settings at any time.

How long we keep your information

We keep your information only for as long as we need it to manage your booking and stay, or for as long as the law requires. After that, we delete it or keep it securely.

Your choices

You can ask us at any time to see, correct or delete the personal information we hold about you. Just email elysiumapartments578@gmail.com or message us on WhatsApp at 0301 5508888. If the law requires us to keep some information, we will let you know.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Elysium Avenue Apartments
Elysium Tower, Opposite Centaurus Mall, Islamabad
Phone and WhatsApp: 0301 5508888
Email: elysiumapartments578@gmail.com